When you are at work, generally, that is the time that you show your best self. You may be more talkative than you usually are; you may extend help to others even when you don’t feel like it; but most likely, you are smiling at co-workers and customers/clients throughout the day. What does it mean when someone does not smile at work? When you consider the question, contemplate the following: the employee is not rude or unprofessional, the employee is communicative, but they just don’t smile. If you work with that person, would that bother you? Would you think negatively about this person? Also consider, when co-workers approach the individual they are personable, they may even smile at some point during the conversation, but otherwise, the individual is quiet and does not smile.
Would you think the person is rude or that they are in some way unprofessional? What if you were supervising this employee? Would you rate them negatively because they did not walk around the organization smiling? Would it matter depending on the race of the employee? There are often stereotypes attached to black women in the workplace based from assumptions related to everything about her from her chosen hairstyle to whether or not she smiles.
Years ago, I worked in an office environment and I was receiving an annual evaluation. The evaluation was nearly perfect. I came in to work regularly and on-time, I was helpful, I took on additional duties, there was nothing wrong with the work performance, in fact the only blemish was that I did not smile and ‘appeared stoic’. I was confused that this was the sole reason that my supervisor (a White woman) provided as justification to give me a less than favorable evaluation. I immediately thought back to another manager in the department, (an Asian woman) who walked past me nearly everyday and she never spoke. In fact, I could count on one hand how many times she spoke to me in a year. It didn’t bother me until I was sitting across from my supervisor being ‘dinged’ on an evaluation for not smiling and one of the managers in the work unit didn’t smile, nor speak very much to anyone from what I could tell. I can recall thinking, how can smiling be such an issue when a manager, a representative of the work unit did not embody this same standard that was being applied to me? From their example alone, clearly smiling did not seem to be a standard in this organization.
When I offered this manager as an example, I was told by the supervisor ‘that’s just who she is’? I was again confused and taken aback at the assumptions that were being made about me but also the Asian woman who was essentially her equal in terms of organizational structure. There was an assumption that I was upset, possibly angry, withdrawn and unapproachable because I did not smile, but another employee of a different ethnicity was assumed to be quiet, reserved and a natural extension of her personality. What I saw this as was the supervisor attributing her own stereotypical beliefs of Black and Asian women to something as simple as a smile. The supervisor did not consider that I was a young employee who was quiet and conscientious but instead a woman with an attitude that was off-putting to the rest of the work unit, but the Asian woman who did the exact same thing was given the benefit of the doubt that her demeanor was cultural and therefore something that could not be criticized.
Why were two different standards applied to what (at least on the surface) appeared to be the same type of worker? Two workers who were quiet and did not smile in the workplace often, but the Black woman has an attitude and the Asian woman is quiet because culturally the supervisor made the assumption that Asian women are quiet. Even if my supervisor at the time did know the other manager and she was in fact a quiet person, that still does not answer why she did not know that I was quiet as well. So this begs the question, what’s in a smile?
What is it about a Black woman constantly smiling in the workplace that makes some people more comfortable with her than if she were a Black woman who did not smile often in the workplace? How many Black woman have had this experience of negative character traits being applied to them based on stereotypes and not who they really are as people? What does this do to everyone involved? I can say that I was left feeling upset that I was misunderstood, angry that it was on record that I was not personable (when in fact nearly all my direct interactions with people were pleasant and professional), and frustrated because I was not sure what to do next.
Ultimately, I knew this was not the place for me career-wise, but until I was able to transition myself to a better opportunity, I had to continue to work in an environment in which there were assumptions being made about my character that I felt were based in stereotypes. This is a similar experience for many Black women in the workplace and it is something that should be addressed. Stereotypes and microaggressions in the workplace affect not only the target, but the person projecting onto the target and potentially other employees who may witness this dynamic.
I’ll be sharing some tools I’ve found helpful in managing your own emotions and mental health when working with microaggressions and stereotypes in the workplace in future posts. I’d like to hear your thoughts.



